At Véra Nail Studio, every appointment is reserved especially for you. We understand that plans can change, and we simply ask that you give us as much notice as possible if you need to cancel or reschedule.
48 hours' notice
We kindly ask for at least 48 hours' notice for any cancellation or rescheduling.
Where you provide 48 hours' notice or more, no cancellation or rescheduling fee will apply.
Less than 48 hours' notice
Cancellations or rescheduling made with less than 48 hours' notice are subject to a £10 late cancellation fee.
The same £10 fee applies where an appointment is missed without notice.
Where applicable, the fee will be charged to the card details provided when the appointment was booked.
This fee is intended to reflect the time reserved for your appointment and the difficulty of offering the appointment to another client at short notice. It is not intended to restrict or exclude any rights you may have under applicable consumer law.
If you are running late
If you are running late, please let us know as soon as possible. Arriving late may reduce the time available for your treatment, particularly where another appointment follows yours.
Where a significant delay means that your booked treatment can no longer reasonably be provided, we may need to treat the appointment as cancelled. We will always aim to discuss the situation with you first.
If we need to cancel
On the rare occasion that we need to cancel or change your appointment, we will contact you as soon as reasonably possible and, where appropriate, offer an alternative appointment.
Nothing in this policy affects your statutory rights under UK consumer law.
If you have any questions about our cancellation policy, please contact us before your appointment. We are always happy to help.