Refund Policy

Our treatments are provided with reasonable care and skill, in accordance with your booking and the treatment agreed with you.

If you have any concern about your treatment, please contact us as soon as reasonably possible. We would always prefer the opportunity to understand what has happened and, where appropriate, put things right.

Where a service has not been provided in accordance with your legal rights, you may have rights to a repeat performance or a price reduction under the Consumer Rights Act 2015. Nothing in this policy limits those rights.

Refunds for cancelled appointments will depend on the circumstances of the cancellation, the terms of your booking and your legal rights.

Where a cancellation is made with sufficient notice and a payment has already been taken, any refund due will be processed in accordance with the applicable booking terms and consumer law.

Where a £10 late cancellation or no-show fee applies, this will be treated separately from any payment already made for a treatment.

Gift cards are non-refundable once purchased, except where a refund is required by law.

Gift cards are valid for 12 months from the date of purchase and may be redeemed towards treatments at Véra Nail Studio during their validity period.

If you believe you are entitled to a refund or would like to discuss a concern with your treatment, please contact us directly. We will always aim to resolve matters fairly, thoughtfully and promptly.