Terms of Service

Appointments can be booked through our website, subject to availability.

When making a booking, please ensure that the contact details you provide are accurate so that we can contact you about your appointment where necessary.

Your appointment is reserved for the treatment and time selected at the time of booking.

If you are unsure which treatment is right for you, please contact us before booking. We are always happy to offer guidance based on your nails, preferences and desired result.

No payment is taken when you provide your card details during the booking process.

We ask for your card details solely to secure your appointment and to allow us to apply our Cancellation Policy where applicable.

A £10 fee may be charged in accordance with that policy in circumstances such as a late cancellation, late rescheduling or missed appointment.

Your card details are processed securely through our payment provider.

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.

Where less than 48 hours' notice is given, a £10 fee may apply in accordance with our Cancellation Policy.

If you do not attend your appointment without notice, a £10 fee may also apply.

Please refer to our Cancellation Policy for full details.

The price displayed at the time of booking is the price applicable to the selected treatment, unless otherwise stated.

Some treatments, particularly bespoke nail art and treatments involving additional work, may vary depending on the time, products and level of detail required.

Where an additional charge may apply, we will discuss this with you before proceeding wherever reasonably possible.

Payment for treatments is due at the time of your appointment unless otherwise agreed.

Not every treatment is suitable for every client or every natural nail condition.

We may recommend an alternative treatment, modify a treatment or decline to carry out a treatment where we reasonably believe the requested service may not be suitable.

Where possible, we will discuss this with you beforehand and explain our recommendation.

Our aim is always to protect the health and condition of your natural nails while achieving the best possible result for you.

Please tell us before your treatment about any known allergies, sensitivities or other information that may be relevant to your appointment.

We take care in selecting and using professional products, but no salon can guarantee that a client will never experience an allergic or other reaction.

If you have a known allergy or sensitivity, please contact us before booking so that we can discuss whether the treatment is appropriate.

To maintain a calm and comfortable environment for all clients, we kindly ask that children and pets are not brought to appointments unless they are required for accessibility or assistance.

Véra Nail Studio gift cards are valid for 12 months from the date of purchase.

They may be used towards treatments at Véra Nail Studio during their validity period.

If the full value is not used during one visit, the remaining balance may be used towards a future appointment within the validity period.

Gift cards are not exchangeable for cash, except where required by law.

We will provide our services with reasonable care and skill and in accordance with your legal rights as a consumer.

Nothing in these Terms of Service is intended to exclude, restrict or limit any liability or consumer right that cannot legally be excluded, restricted or limited.

We may occasionally update our services, prices, booking process or these Terms of Service.

The terms applicable to your appointment will generally be those in place when you make your booking, unless a change is required by law or otherwise applies to an existing arrangement.

If you have a concern about an appointment or our services, please contact Véra Nail Studio directly.

We will always aim to listen, understand the circumstances and resolve matters fairly and thoughtfully.